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Welcome to the UTS Student Consultant Wiki

This wiki outlines the responsibilities, policies, and procedures for a Student Consultant at UTS. Please use the content section above to find your desired topic.

Lab Locations

  • Burke Science Building (BSB)
    • 241, 242, 244, 249
  • Kenneth Taylor Hall (KTH)
    • B111, B121, B123
  • John Hodgins Engineering Building (JHE)
    • 233A, 234

Shift Duties

Starting Your Shift

  • Sign into Facilitate (facilitate2.mcmaster.ca) using your MacID and password
  • Print your name on the 'Student Consultant on Duty' sign
  • Open Livechat, MRBS, and LabMail

During Your Shift

  • Walk around the lab to make yourself visible to clients
  • Turn off projectors that are not in use
  • Tidy up the lab
  • File malfunction, incident, and alarm reports as necessary

Hourly SC Duties

  • Lab Occupancy: Check the number of students in the lab as well as if the lab is booked
  • Lab Inventory: Check whether all the lab items and consumable items are present in the labs

Opening Duties

  • Turn on the lights and prop open the doors if you are in JHE/KTH
  • Turn on the printer

Closing Duties

  • Give students and staff a 30 minute and 10 minute warning when the labs are about to close

Room Bookings

  • Check MRBS to see which labs have been booked during your shift
  • Make yourself available to assist professors and TAs with setting up equipment

Emergency Situations

Fire Alarm

In the event of a fire alarm, you will hear a loud noise that will distinguish it from a regular computer security alarm. Do not panic. Stay calm and follow the procedures stated below.

  1. Immediately evacuate all the customers to the nearest exit.
  2. Conduct a thorough check of the computer lab to make sure no one is left.
  3. Close all doors behind you and head for the nearest exit.

Theft Alarm

The theft alarm is triggered in the event of a PC tab being loosened from a monitor or a PC. This could happen when a client inadvertently pulls on a cable, or if the monitor or PC is actually being stolen. In all cases, you must take immediate action and follow the instructions as stated below.

  1. Quickly survey the room(s).
  2. Contact security at ext. 24281. Inform them that you are the Student Consultant on duty in the BSB/JHE/KTH lab, and an alarm has been set off. They will inform you of the room and row number that is the source of the alarm.
  3. Investigate the lab that security identified as having the alarm. Check that all the inventory is still present, and look for loose tabs on the back of monitors and on the top of PCs.
  4. Call security back to update them regarding the situation.
  5. Fill out an incident report with the details of the alarm.

Medical Emergency

  • If you spot an ill customer in need of medical attention, immediately contact security at ext. 88. Do not perform first aid unless you are fully certified.

Power Outage

  • During power outages, obtain the flash light from the SC desk. Direct all customers to the exit, and close all the doors of the computer labs.

Inclement Weather

  • In the case of a McMaster-wide closure due to inclement weather, the labs will be closed down. If you are on duty when this happens, you will be contacted by an SSC member and instructed on how to close up the labs.

Irritated Customers

  • Attempt to deal with irritated customers in a polite and professional manner. Always remain calm, and attempt to help the customer solve their problem. If the situation escalates to a high verbal or physical level, activate the panic button beneath the Student Consultant desk and be in control of the situation until security arrives.

Hardware Problems

Keyboard

  • Problem: What do I do when the keyboard malfunctions while the machine is in use?
    • Solution: Remove the keyboard from the PS2 port, wait a couple of minutes, then reattach it. If the keyboard is still not working properly, the computer needs to be restarted.
  • Problem: Upon booting up the computer, I noticed that there is a Keyboard error. What happened?
    • Solution: A key is being held down. Make sure none of the keys are being held down and press the key it says on the screen to continue.

Mouse

  • What do you do if the mouse pointer disappears from the screen?
    • Solution: You need to restart the computer in order to let the Windows plug and play feature detect the mouse again.

Monitor

  • Problem: The power light on a monitor or hard drive is on, but the machine will not respond. The same happens when you press the power button, it does not respond in any way.
    • Solution: The machine is frozen. Unplug the machine, wait a couple of minutes, then plug it back in.
  • Problem: The monitor will not turn on.
    • Solution: Check the video connections on the back of the monitor and on the back of the PC. Ensure that the power cord is properly plugged in to both an outlet and the back of the monitor.
  • Problem: What do you do if the monitor is blurry, blinking, or failing in some other way?
    • Report it in Facilitate 2 under the Incident Report.

Network

  • Problem: What do I do when the keyboard malfunctions while the machine is in use?
    • Solution: Remove the keyboard from the PS2 port, wait a couple of minutes, then reattach it. If the keyboard is still not working properly, the computer needs to be restarted.
  • Problem: Upon booting up the computer, I noticed that there is a Keyboard error. What happened?
    • Solution: A key is being held down. Make sure none of the keys are being held down and press the key it says on the screen to continue.

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